Pricing Policy:

We, (Kellerman & Associates, LLC, dba Embroidery by Beth) post prices to our web site. Every effort is being made to reflect correct non-special-order pricing.  Pricing is based on the cost of an item on which the design is stitched plus the cost of the number of stitches for the design itself.  Note, designs digitized by us for embroidery purposes are our property.  Not all designs are able to be digitized or embroidered.  We will not collect any funds until we verify all pricing prior to arrangement of pick up or shipping. We reserve the right to cancel orders.

Payment Terms:

Credit Card payments are accepted and process through Shift4.com.  Direct payments are also available for pick up orders.

Sales Tax:

Sales tax will be collected for items picked up in and shipped to Georgia. On sales where we have not collected sales tax, we recommend buyers on our website be aware they may be responsible to advise their own states taxing authority they have made a purchase from an out of state seller, report the purchase, and pay the sales tax direct.

Shipping Options:

Our minimum order to be eligible for Shipping Options is $50 before taxes and shipping costs.

All orders will be processed as “Shipping will be calculated later.” We will calculate the cost of USPS shipping and email you the price. Upon acceptance and arrangement of payment, we will process your order. If you do not accept the shipping cost, your order will be cancelled. 

If you have any questions, don’t hesitate to email our office.  Please give 24 to 48 hours for a response, as we are a start up business with limited resources.

All orders placed with a billing address and different ship to address will be. We ask that you use the phone number used for your credit card on your order.  We will verify the phone number is correct and may call to verify your order.

International Orders:

International orders are not accepted at this time. 

Customer Supplied Garment Waiver:

In order to ensure your satisfaction, we use only quality items in our embroidery process. The items we provide are known to accept embroidery without problems and if any of the items supplied by us are damaged during the embroidery process, the item is replaced at no charge to you.

If you require that we embroider something on items furnished by you, you understand that we will take every effort to insure the job meets your satisfaction, but we will NOT be responsible for replacing any items provided by you should they get damaged in the embroidery process.

You understands that, occasionally during the embroidery process, a garment will be damaged by the computer driven sewing machine — damage may range from minor holes, to large rips. If you supply the garment and there is a problem, you understand that we will not replace the item. Your damaged piece will be returned to you with an apology. Problems do not arise often, but as the customer, you are aware and agree to the possibility.

Your products are accepted on the strict understanding that we cannot accept any liability whatsoever, for any damage to customer supplied products during the process of embroidering carried out by us. All products are left entirely at the customer’s own risk.

Lead times:

Stock items are typically available for pickup within 48 to 72 hours.

Non-stock or special-order items: Depends on the delivery date of the item on which we embroider the image. We usually estimate a week to ten days, longer for imported items.

Returns and Refunds:

Merchandise must be returned in new and salable condition with original packaging.  No returns after 14 days.  If product does not meet quality expectations, upon receipt, all merchandise is 100% refundable including personalized items. 

Call (404) 491-1350 or email bethembroiders@gmail.com within 14 days of receipt of your order with the Subject: “Refunded Requested” for instructions on returning your products.

Claims:

All claims for damage, shortage, or incorrect items must made within 2 calendar days of receipt of product.